Steps Being Taken to Reopen MSD Office

By Stella Pennell

The Ministry of Social Development says efforts are underway to reopen their Thames Service Centre, which has been closed since Monday.

“We are working as quickly as we can to get our site reopened,” says Acting Regional Commissioner, Sharlene Horne.

“We’re working closely with the landlord and staff, and we apologise for any inconvenience to clients.”

Horne says many client appointments already happen by phone, but those needing face-to-face support can visit the Paeroa Service Centre, where Thames-based staff are currently working.

A daily-cleared document drop box is also available at the Thames site for those unable to use online services.

Coromandel MP Scott Simpson says the situation has dragged on, and is calling for urgent action.

“It’s been 18 months — far too long — and frankly a very slow response from MSD,” says Simpson.

With other MSD centres now closed, he says many clients face added hardship travelling to Paeroa.

He says Thames urgently needs a proper, accessible office with private spaces for client conversations.